Donor Privacy and Donation Policy
Here are the types of donor information that we collect and maintain:
Contact information: name, business name, complete address, phone number, email address;
Payment information: donation amount, credit card type, check number and billing information; We do not keep credit cards on file, once the donation is processed through our donor database, via our website, or PayPal we no longer have access to your credit card number.
Information regarding how you made your donation: response to a direct mail piece, online, monthly giving club, volunteer event, speaking engagement, etc.;
Information concerning how you heard about True Care Foundation Ltd;
Information you wish to share: questions, comments, suggestions; and
Your request to receive periodic updates: e.g., to individuals who request it, we will send periodic mailings related to specific fund-raising appeals, areas of interest, and newsletters.
How Information is Used
True Care Foundation Ltd uses your information to understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, communicate back to you, and update you. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.
No Sharing of Personal Information
True Care Foundation Ltd will not sell, rent, or lease your personal information to other organizations. We assure you that the identity of all our donors will be kept confidential. Use of donor information will be limited to the internal purposes of True Care Foundation Ltd and only to further our mission activities and purposes.
Where does my donation go and how does it help Fight Hunger?
True Care Foundation provides food provisions for children with the donations it receives from fundraisers. We do whatever it takes to make a lasting difference to children’s lives. Your gift stays to help those who are food-insecure in the UK. Donations sent to True Care Foundation Ltd are considered undesignated funds, meaning contributions will go to what is most needed within True Care Foundation Ltd. If the donation contains specific instructions that the gift is intended for a specific program, we will designate the contribution to the appropriate fund per the donor’s instructions. Unless specified otherwise, all direct mail, marketing, e-mail, and personal solicitations are for undesignated funds.
The money and donations you raise will help us to carry on with our life-changing work. It doesn’t matter how much you raise, whether it’s a £10 donation or £100, every single penny helps us to help children.
On average over the last five years, for every pound spent by True Care Foundation, 65p went towards our work for children in low income homes, 30p was spent on raising another pound and 5p was spent on the governance of the charity.
You can find out more about how we spend donations in our Annual Report 2020.
Removing Your Name From Our Mailing or Email List
It is our desire not to send unwanted mail or e-mails to our donors. Please contact us via phone, e-mail, or mail if you wish to be removed from our mailing or e-mail list. Upon receipt and processing of your “opt out” request, True Care Foundation Ltd will make corrections within your donor file so you will no longer receive the communications you specifically requested.