We wish to be able to deliver real change on a bigger scale than ever before, but only because of the generosity of our supporters. Without you we simply wouldn’t be able to help children and their families.
1. TRANSPARENCY ABOUT HOW WE USE YOUR DONATIONS
We spend donations to have the most impact for children. We value every gift, large and small, and always put your gift to work as quickly as we can.
2. AMAZING STORIES THAT SHOW HOW YOU’RE HELPING TRANSFORM CHILDREN’S LIVES
Your support helps children all over the world. We’ll share stories and be honest about the challenges we face. When an emergency strikes, we’ll do our best to contact you as soon as possible to let you know how children are affected.
3. RESPECT FOR YOUR PRIVACY AND YOUR GENEROSITY
We will not make cold telephone calls to the general public. We’ll never sell your data
4. AN APPROACH THAT’S RIGHT FOR YOU
We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement. Our staff, suppliers and volunteers will adhere to the Institute of Fundraising’s policy on vulnerable people.
5. A FRIENDLY AND OPEN RESPONSE WHEN YOU GET IN TOUCH
To help us be efficient we’ll sometimes work with external suppliers to contact you. We’ll train, monitor and regulate our external suppliers to meet our standards. If we get things wrong, we’ll be upfront about our mistakes, apologise and fix them.
If you would like to chat to us please call Sharon, Alwyn and Nora, and the rest of the Supporter Care team on 0207 118 7790. You can also email them at [email protected].